Terms and Conditions
Contents
1. About these Terms and Conditions
2. Your right to return the products to us
3. Warranties
4. Placing Your Order
5. Prices and Availability
6. Payment
7. Delivery of your goods
8. Passing of Risk
9. Damaged on Delivery and Missing Goods
10. Transportation Costs
11. Refunds and Cancellations
12. Liability
13. Contact ALL Talents
15. Exporting Goods
15. Security
16. Circumstances beyond our reasonable control
17. Payment Security
18. Disagreements, Governing Law and Jurisdiction
19. Terminology
20. Rental Terms and Conditions
1. About these Terms and Conditions
I. These terms and conditions regulate the business relationship between the customer and the company.
II. By using any part of ALL Talents you agree to be bound by these conditions of use.
III. If you do not wish to be bound by these conditions, you may not access or use this site.
IV. All goods and services sold through this site are in accordance with the distance regulations 2000.
2. Your right to return the products to us
A. 60 Day Return Policy (unopened)
ALL Talents operate a 60 day return policy: You may return the product(s) to us for a refund within 60 days. Such returns are subject to payment of transportation charges (Please refer to clause 11) and provided the following conditions are met:
I. You inform us of your decision to return the goods within 60 days (commencing the day after you receive the goods).
II. The product(s) packaging has not been opened or used and no seals have been broken (including seals replaced by ALL Talents at any case in which a product had been quality checked).
III. All additional packaging originally used to send the product(s) to you is used to ensure the safe return of the product back to us. THIS WILL BE YOUR ULTIMATE RESPONSIBILITY.
IV. ALL Talents reserve the right to reject any product(s) that appear to have been opened or used. In such cases you are liable to pay a re-stocking fee which will be 10% of the value of the items you wish to return.
V. Your refund can only be processed once the product(s) have been returned back to us and checked by our staff to meet these conditions.
VI. You must follow the procedure detailed in clause 10. C) below.
B. Change of Heart
If you simply changed your mind about a product(s) that you have received (having tried them), you may wish to return the product(s) to us for a refund. Such returns are subject to payment of transportation charges (please refer to section 11) and provided the following conditions are met:
I. You inform us of your decision to return the goods within 60 calendar days (commencing the day after you receive the goods).
II. The goods are returned in their original packaging and good condition.
III. With the product(s) will be enclosed any accessories, in box warranties and other materials supplied within the box.
IV. All packaging originally used to send the item to you is used to ensure the safe return of the product back to us. THIS WILL BE YOUR ULTIMATE RESPONSIBILITY.
V. The products are securely sealed.
VI. You must follow the procedure detailed in clause 10. C) below.
C. To ensure we can process your request efficiently and as quickly as possible:
Please contact our Customer Service department via email: info@alltalents.co.uk to make arrangements for the return. Please make sure to mention your order reference and the item/s which you wish to return for us to be able to deal with your query as quickly as possible.
Our Customer Service Team will provide you with a returns number which must be securely attached to the outside of the products(s) that you are returning.
ALL Talents will then arrange for the product(s) to be collected by a courier chosen by us. A mutually convenient time and collection address will be arranged and transportation costs will apply. (Please see section 11 for amounts).
It is important that on the day agreed to collect your items that you ensure the items are collected. A failed collection will result in you being liable to additional charges.
Collections for items over 30KG are only possible from Ground floor locations. It is your responsibility to ensure the item is at the ground floor prior to the agreed collection time.
You will be refunded the total cost of your order minus any transportation fees and.or failed collection that apply.
Ensure the following address is clearly labelled on the goods with the returns number:
ALL Talents Returns
85 Southbury Road
Enfield
Middx
EN1 1PJ
Returns Number (insert number given to you at point of request)
By following these procedures you will help to ensure that the product(s) arrive at the correct destination, in the condition that they were sent and within a reasonable amount of time.
Please note that in the event you return a product that is damaged through misuse by you, or a product is returned outside the reasons as in clause 10. B) with no fault found, any cost incurred by us will be payable by you.
For any products purchased through ALL Talents, ALL Talents must be your first ‘port of call’ for any warranty issues. If you believe you have a warranty claim, please email our Customer service team at info@alltalents.co.uk.
3. Warranties
A. Guitars
All guitars and guitar packs are covered by a 5 year warranty.
ALL Talents will collect, repair and return any guitar(s) at no extra cost to you, if within the 5 year warranty period.
For added peace of mind, ALL Talents quality checks every guitar we receive from our suppliers. We record serial numbers and add additional packaging to these items to ensure their safety whilst in transit.
B. Amplifiers
All amplifiers are covered by a 5 year warranty.
ALL Talents will collect, repair and return any amp(s) at no extra cost to you, if within the 5 year warranty period.
C. Digital Pianos
All Digital pianos hold a 5 year warranty.
E. Keyboards
I. Yamaha keyboards hold a standard 2 year warranty.
II. Casio keyboards hold a standard 2 year warranty.
III. Korg keyboards hold a standard 1 year warranty.
IV. Ketron keyboards hold a standard 2 year warranty.
V. Gem keyboards hold a standard 2 year warranty.
VI. Suzuki keyboards hold a standard 2 year warranty.
VII. Roland keyboards hold a 3 year warranty.
F. Acoustic Pianos (new)
I. Yamaha acoustic Pianos hold a 5 year standard warranty. (Disklavier and Silent pianos hold a 5 year warranty on all acoustic parts and a standard 2 year warranty on electrical parts/products).
II. Bohemia acoustic pianos hold a 5 year warranty.
III. Klima acoustic pianos hold a 10 year warranty.
IV. Kemble Upright acoustic pianos hold a 5 year warranty and Kemble Grand pianos hold a 10 year warranty.
V. Classenti pianos hold a 15 year warranty
VI. All Acoustic pianos, not listed above hold a 5 year warranty for Upright pianos and a 10 year warranty for Grand pianos.
G. Drums and Cymbals
I. All drums are covered by a 5 year warranty, which includes a standard 1 year manufacturers warranty plus an additional 1 year warranty from ALL Talents.
II. Cymbals hold a standard 1 year warranty.
H. Woodwind and Brass
I. All Woodwind and Brass instruments are covered by a 5 year warranty, which includes a standard 1 year manufacturers warranty plus an additional 1 year warranty from ALL Talents.
I. String Instruments
I. All string instruments are covered by a 5 year warranty.
In the case that your product/instrument becomes defective, some instruments manufacturer will require that the product is checked and tested before issuing a replacement.
ALL Talents is not able to replace these instruments before inspection or necessary testing has been completed.
All other products (other than those of perishable nature, including, without limitation, strings, plectrums, bows, reeds, ligatures, mouthpieces, rosins, cleaning materials and care kits, drumsticks, straps, cables) featured on ALL Talents carry a 1 Year Warranty.
FOR CONSUMERS, THIS WARRANTY IS IN ADDITION TO YOUR STATATORY RIGHTS.
ALL Talents is not liable to costs of telephone calls you make to us at national rates regarding warranty issues. We recommend that all warranties are notified to us by email at info@alltalents.co.uk or in writing by post (please refer to clause 15.)
4. Placing Your Order
I. When you place your order, ALL Talents will send you an email confirming the receipt of your order.
II. Payment for the products you have ordered will be taken when we despatch your order.
III. Once your order has been checked by us, we will send you a confirmation by email, which will include your order reference number and estimated shipping times for the product(s) you have ordered. Shipping times are an indication of when your order will leave our warehouse. This does not constitute a delivery day or date with you.
IV. ALL Talents will endeavour to process your order within 1 Business day.
V. You will receive confirmation that your products have been shipped upon dispatch from our warehouse by email. Your dispatch email will also include a tracking number so you can check the progress of delivery with our chosen courier.
5. Prices and Availability
I. The price you will pay for the products you have ordered will be set at the time your order is received by us.
II. All prices are inclusive of VAT.
III. Due to the number of products sold by us, there may be an occasion where a product is mis-priced. However, all items are checked for the correct price when your payment is checked by us.
IV. Although we make every effort to ensure supply of the products listed on your order confirmation to you, there may be occasions where this will not be possible because of (but not limiting to), (i) Products are no longer available for sale by the supplier or not being manufactured or (ii) if there is a pricing error on the ALL Talents web-site. Should this be the case we will endeavour to contact you as soon as possible and may suggest an alternative for you to purchase. If an alternative is not applicable then we will cancel your order for those products which cannot be supplied and refund you any money that you have paid in respect to these products.
V. Repayment of such monies will be the extent of our liability to you, if the products you have ordered cannot be supplied.
VI. The availability for products sold by us can be found on our website. ALL Talents cannot be more specific about availability, other than the information that is displayed on our site.
Dispatch times are estimates. Although we cannot guarantee when a product/s will be dispatched we endeavour to give you the best information possible and dispatch the items at the earliest. If you are unsure about when an item will be delivered to you, you can track the progress of your order by checking your dispatch email or by contacting our Customer Service Department via email: info@alltalents.co.uk or use the online chat section of our website. For the quickest response please use the online chat.
VII. As your order is processed we will inform you if any products you have ordered are unavailable.
6. Payment
I. We accept the following methods of payment on-line:
Credit/Debit cards:
o Mastercard
o Switch/Maestro/Solo
o Visa
o Visa Delta
o Connect
II. We accept the following methods of payment over the phone:
Credit/Debit cards:
o Mastercard
o Visa
o Switch/Maestro/Solo
o Visa Delta
o Connect
o American Express (3% surcharge)
Cheques:
Please make payable to ALL Talents and allow up to 10 business days for the cheque to clear.
Bankers Drafts and Postal Orders:
Please make payable to ALL Talents
Bank Transfers:
Please contact customer service for details.
III. Please note that ALL Talents cannot accept Visa Electron as method of payment for online of phone transactions. This form of payment can only be authorised with a signature at the point of payment and can only be accepted in our stores and showrooms.
IV. You may give your card information to us on the phone or over the internet, using our secure on-line system only.
V. Please do not send us your bank or payment details by way of fax, post or email for security reasons. ALL Talents cannot be held liable for any damages incurred due to disclosure of information using the above-listed means.
7. Delivery of goods
I. All Goods are sold new and sealed in their original packaging as sent by the supplier, unless stated otherwise, either by the website, or by any of our representatives on the phone, email or chat.
II. ALL Talents reserves the right to enforce quality checks on any products it might find susceptible to be damaged in transit. ALL Talents will add protective packing material and re-seal any product that passed a quality check satisfactorily and add a quality assurance certificate to any such product.
III. ALL Talents will use only reputable courier companies to deliver goods to you.
IV. Once an order has been dispatched from us, it is usually delivered the next working day (unless you have requested your delivery to be upgraded as in clause 6. VI., or live outside mainland UK, including Isle of White and the Scottish Isles). If your order contains more than 1 item, we may deliver such products on different days.
V. As your order will be delivered to you buy courier, ALL Talents cannot commit or guarantee to delivery times, standard delivery times are between 9am and 5pm, Monday to Friday.
VI. You can upgrade your delivery to a premium service, i.e. before 9.00am, 10:30am or 12.00 noon. Weekend deliveries are also available, please contact our customer serive department to inquire about the relevant costs should you wish to upgrade your delivery.
VII. Unless stated otherwise on your order confirmation, all products sold are flat packed and larger items such as Digital Pianos will require assembly. Please note that for safety reasons due to the size and weight of these products, we recommend that 2 people assemble all Digital Pianos.
VIII. Deliveries of heavy items are made to ground level ONLY. We can arrange delivery upstairs or steps upon request at additional cost. The responsibility of informing us that a heavy item should be delivered to any floor other than the ground floor is the customer’s. Please note that the courier might refuse to deliver a heavy item to any floor other than the ground floor. ALL Talents is not liable to any additional costs incurred due to the customer’s failure to notify the company of the need to deliver to any floor other than the ground floor. In such cases, the customer will be liable to all additional costs incurred by the courier, the customer or the company.
IX. WE STRONGLY ADVISE THAT YOU GAIN ASSISTANCE WITH HEAVY ITEMS, OUR COURIERS WILL ONLY DELIVER TO YOUR FRONT DOOR AS THIS IS THE EXTENT OF THEIR INSURANCE AND RESPONSIBILITIES.
8. Passing of Risk
Ownership and risk of the products ordered will be passed onto you upon signature for delivery.
9. Damaged on Delivery and Missing Goods
Upon Delivery, you must inspect the condition of the items you receive (including their packaging).
If the packaging is in any way damaged you must sign for delivery of such goods as ‘DAMAGED’.
Notification must also be given to ALL Talents at the earliest opportunity (or in any case within 24 hours) in writing (such notification can be sent by mail, email or fax).
Failure to do so could result in the delay of our Customer Service team resolving any situation and/or offering suitable remedies in the quickest possible time.
In the unlikely event that the goods inside the packaging are damaged upon arrival by our couriers, please REJECT the delivery and inform ALL Talents at the earliest opportunity or within 24 hours.
IT IS IMPORTANT THAT YOU CHECK THE CONDITION OF THE PACKAGING AND YOUR GOODS BEFORE SIGNING FOR THE GOODS AS IN SATISFATORY CONDITION. FAILURE TO DO SO MAY RESULT IN DELAYS OF PROCESSING ANY CALIMS YOU MAY WISH TO RAISE IN REGARDS TO THE CONDITION IN WHICH YOU RECEIVED THE GOODS (Please refer to clause 8).
10. Transportation Costs
(Please note that the following clauses relate to UK Mainland transportation only. Returns from outside UK mainland will be dealt with on a case by case basis as shipping costs may vary. If such cases apply to you, please email our Customer Service team at: info@alltalents.co.uk to obtain a quotation).
If you received the goods by post from us and they weigh between 0-3KG you must return the products back to us by post, following clause 10. C) of these conditions. Such returns must be sent by Insured/Recorded delivery and costs are payable by you. A £2.00 administration charge will apply, which will be deducted at the time your refund is processed.
If the product(s) being returned weigh between 3KG-20KG, ALL Talents will arrange for a courier to collect these goods and return them back to us. The administration charge applicable for such items stands at £25.00 including VAT, which will be deducted at the time your refund is processed.
If the weight of the product(s) being returned are in excess of 20KG, ALL Talents will arrange for a courier to collect these goods and return them back to us. Please note that items over 20KG can only be collected from ground floor locations, and it is the customer's responsibility to ensure the item is on the ground floor prior to the agreed collection time. The administration charge applicable for such items stands at £50.00 including VAT, which will be deducted at the time your refund is processed.
If you were supplied a product in error, it is faulty or you have missing parts and you believe that you are entitled to a refund, repair or replacement, please contact our Customer Services team via email: info@alltalents.co.uk. The return of products for such reasons will not incur any of the above Transportation Costs.
11. Refunds and Cancellations
ALL Talents will endeavour to process all refunds as quickly as possible. Please note that busy periods can delay such processes but all refunds will be complete within 30 days of cancelling or reporting returns (This is in accordance with the Distance Selling Regulations, 2000).
ALL Talents reserves the right to refuse cancellation of any item ordered and/or specifically for the demand of the customer, including (but not limiting) guitars built in custom shops, items that are not usual production line, personalized items, in accordance to the Distance Sales Regulations, 2000.
12. Liability
A. These terms and conditions explain our total liabilities and obligations to you in supplying goods.
ALL Talents is not liable for any warranties, conditions or other terms that are contractually binding that are not mentioned in these terms and conditions.
Any warranty, condition or other term relating to the products you have purchased which may otherwise be implied or incorporated in the contract stature, common law, laws applicable in the country where you purchased the product(s) (Including products, quality, fitness for purpose and reasonable care) are exempt to the highest degree permitted by law.
In particular ALL Talents is not responsible, in any way for ensuring that the products are suitable for your purpose.
B. This contract will not limit in anyway our liability for death or personal injuries caused by (by not limited to): negligence, fraud, any breach of the obligations applied to compulsory national law or any liability which cannot be excluded by law.
Subject to this clause ALL Talents is not liable under this contract for any loss of income, loss of profits, loss of data or for any indirect loss or damage of any kind arising, whether caused by tort (including negligence), breach of contract or otherwise.
Subject to this clause in respect to the product(s) you order, ALL Talents shall not be liable for any monies exceeding the amount paid by you to us for the products you have ordered, whether through neglect or for any other reason.
ALL Talents contains links to other internet web-sites. We have neither power nor control over any such websites. You acknowledge and agree that we are not liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such link.
This does not affect your statutory rights as a consumer, or the right to return the products as described in section 10.
13. Contact ALL Talents
Telephone: 020 8367 2080
Fax: 020 8367 2079
By Post:
ALL Talents
85 Southbury Road
Enfield
EN1 1PJ
Sales and Customer Service: info@alltalents.co.uk
Please ensure that you quote your order reference when contacting us.
14. Exporting Goods
You agree to comply with all Export Laws.
You agree to pay any import tax required by you when applicable.
You agree that should any product require permission to be exported in accordance with any Export Law, that you will get permission and/or obtain an Export Licence should it be required that you do so.
You acknowledge that you are not located in, under the control of, or a national resident of any county to which export of the products is prohibited by Export Law.
15. Security
You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the website.
You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy or cause damage or unintended effect to any portion of our website, or any software used on our website.
By accepting these conditions you understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
Examples of are violations are including (without limitation):
I. Accessing data unlawfully or without our consent.
II. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures.
III. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing", "hacking" or "crashing".
IV. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
V. Taking any action in order to obtain services to which you are not entitled.
By accepting these conditions you agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of:
I. Any violation of system security as set out above.
II. Your use of Our Web Site.
III. Any other breach or violation of this agreement by you.
IV. The infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.
16. Circumstances beyond our reasonable control (Force Majore)
ALL Talents will make every effort to perform our obligations under this contract. However, we can not be held responsible for any delay, failure to perform if such delay or failure is caused by any circumstance.
17. Payment Security
All credit card numbers are encrypted when the order is placed using 512 bit encryption. They are only decrypted after they reach our computer and are not held in clear text on any website.
18. Disagreements, Governing Law and Jurisdiction
I. ALL Talents will try to solve any disagreements quickly and efficiently and endeavour to reach an agreeable remedy.
II. If for any reason you are not happy with the way ALL Talents conducts its business and you would like to take court proceedings, you must do so within the UK and English Law will apply.
19. Terminology
"Conditions"
These terms and conditions.
"Website"
The website located at the address www.alltalents.co.uk
"You/r"
The person using this website and its services, also referred to as a "The Customer" or "The User".
"Us"
ALL Talents, also referred to as "our", "we", "The Company" or "ALL Talents".
"Product/s"
The product that are for sale on the website, also referred to as "Item/s" and "Goods".
"Order/ed/s"
Your request/s to purchase products featured on the website.
"Order Reference Number"
The unique reference number you will be given to identify your every order you place with us.
"Dispatch/ed"
The point at which your product/s are packed, allocated a consignment number and ready to be delivered to your address from our warehouse by the courier.
"Courier"
A third party delivery company which ALL Talents use to deliver your ordered products to you.
"Premium Service"
An optional upgrade when available (at additional cost) to deliver your product/s to you outside standard delivery times or services which invove specific requirements.
"Flat Packed"
Products which are shipped unassembled. Those will require assembly by you before they can be used.
"Ground Floor"
The level or story of the house or property to which products are delivered which is the same level as street level.
"Chat"
A form of communication with us, via an on-line chat service available on our website.
"Seal/s"
Sticky tape or sticker/s used to protect the products in their original box, to ensure they are not opened or used.
"Standard Warranty"
The guarantee ALL Talents will collect, repair and return any product at no extra cost to you, if within the warranty period granted by the manufacturer and/or supplier.
20. Rental Terms and Conditions