60 Day Returns Policy (Change of Mind)
Alltalents.co.uk gives you a 60 day returns guarantee. If for any reason you are unhappy
with your product you may return it to us in its original condition, and in its original packaging, within 60 days of the date that you
received the item and we will process a full refund of the price you paid for the item less carriage costs if applicable.
If goods are faulty, you are entitled to a full refund or replacement. For large items that
are too bulky to send by Royal Mail such as guitars, keyboards, pianos, drums etc. alltalents.co.uk will collect the goods for you at no cost
to yourself. Smaller items must be posted back and the cost of postage will be refunded to you. Once the returned goods have been inspected
then we will process a refund immediately. We are unable to exchange items that are not damaged, or faulty.
Alltalents.co.uk recommends using an insured courier or postage service if you are
returning goods yourself. Alltalents.co.uk will not accept responsibility for goods until they have been received, checked and signed
Damaged on Delivery and Missing Goods
All goods should be checked by you on delivery. Any claims for damaged on delivery or
missing items cannot be accepted unless notification is received by us within 5 working days commencing the day the item is
If you notice any damage to the box when receiving your item from the couriers, please
refuse the delivery or check its contents thoroughly.
In the unlikely event of goods being damaged upon arrival by our couriers, please reject
the delivery and inform alltalents.co.uk at your earliest convenience. We will then endeavour to resolve the problem as soon as
If goods are bought in any of our retail shops (i.e. not on the telephone or on our
website) and are found to be faulty then the goods will need to be brought back in person to the branch it was bought from for a refund or
exchange (with exception to digital pianos and acoustic pianos). We will not accept the return of any goods if this procedure is not
Alltalents.co.uk uses Fedex or Royal Mail to deliver your
If an item is in stock with us, we can usually deliver this to you the following working
day between 3pm and 6pm.
If you are unsure about when an item will be delivered, please call the sales team on 020
8367 2080, or send an email to email@example.com.
Please note: Deliveries will be made between the hours of 9.00am and 5.30pm (Monday to
Friday). The delivery of heavy items (such as digital pianos, acoustic pianos, drum kits, etc. is made to ground level only. However, we can
arrange delivery upstairs or steps (at extra cost) upon request.
Passing of Risk
When goods are delivered, the risk passes to the customer once the goods have been signed
for with exception of when goods are faulty, damaged or covered under the product warranty.
You shall inspect the goods within a reasonable time after their receipt and shall be
deemed to have accepted the goods unless within a reasonable time after their receipt you notify us in writing that the goods are rejected.
(This does not however affect your statutory rights). If no such action has been taken, alltalents.co.uk shall consider the products being as
described, of satisfactory quality and fit for their purposes, and may not accept any rejection at a later date.
Delivery Date: Any date or period for delivery shall be considered as indicative only,
although it is our policy to try to fulfill all orders within 7 days. Any products not available at the time of your order will be sent to you
as soon as possible when received from the supplier. Alltalents.co.uk cannot be held responsible for delays in the delivery caused by us, or
by any other third party. If delivery is not within the agreed time we will, with your agreement, arrange another date for delivery. If we
cannot agree another date for delivery, we will offer you a full refund.
As alltalents.co.uk strive to offer you the best deals, service and after care, we are
constantly looking for ways in which to further improve our service to you. If you have any suggestions, please do not hesitate to contact
Thanks again for using alltalents.co.uk as your supplier of quality musical instruments and
85 Southbury Road
Tel: 020 8367 2080
Fax: 020 8367 2079